在回复外贸邮件解答客户对产品规格的疑问时，以下是一些关键步骤和要点：
一、邮件开头
表示感谢和关注
首先，在邮件开头要表达对客户询问的感谢，让客户感受到你的重视。例如：“Dear [Customer's Name], Thank you for your interest in our products and for your detailed inquiry regarding the product specifications. We appreciate the opportunity to provide you with the information you need.”（亲爱的 [客户姓名]，感谢您对我们产品的兴趣以及您对产品规格的详细询问。我们很高兴有机会为您提供您所需的信息。）
二、解答疑问部分
清晰引用疑问内容
The weight of the product is [Weight] kg.
The power consumption is [Power Consumption] watts.
The operating temperature range is from [Minimum Temperature] to [Maximum Temperature] degrees Celsius.”
为了确保客户清楚你是在回答他们的哪个问题，最好把他们询问的产品规格点逐一引用。例如：“You asked about the dimensions of our [Product Name]. The length of the product is [X] cm, the width is [Y] cm, and the height is [Z] cm.”（您询问了我们 [产品名称] 的尺寸。该产品的长度是 [X] 厘米，宽度是 [Y] 厘米，高度是 [Z] 厘米。）
如果客户询问了多个规格，可采用列表的方式进行回复，这样会更加清晰明了。比如：
提供详细准确的规格信息
除了简单地给出数字等基本信息，还可以提供一些解释说明。例如，如果客户询问产品的材料成分，你可以说：“The product is made of [Material Name]. This material is chosen for its excellent durability, as it can withstand [mention specific conditions such as wear and tear, chemical exposure, etc.]. It also has [mention other relevant properties like water - resistance, heat - resistance, etc.].”（该产品是由 [材料名称] 制成的。选择这种材料是因为它具有出色的耐用性，能够承受 [提及具体情况，如磨损、化学物质暴露等]。它还具有 [提及其他相关特性，如防水性、耐热性等]。）
对于一些复杂的技术规格，可能需要使用图表、图片或技术文档来辅助说明。在邮件中可以这样写：“To better illustrate the technical specifications you inquired about, I have attached a detailed product brochure (Document Name) and a schematic diagram (Diagram Name). The brochure contains in - depth information about the product's functions and specifications, and the diagram can help you visualize the internal structure and how the components interact.”（为了更好地说明您询问的技术规格，我附上了一份详细的产品手册（文档名称）和一张示意图（图表名称）。手册包含了有关产品功能和规格的深入信息，而图表可以帮助您直观地了解产品的内部结构以及组件之间的相互作用。）
提及相关标准和认证
如果产品规格符合某些国际标准或行业标准，一定要在回复中提及。例如：“Our product meets the [Standard Name] standard. It has also obtained [Certification Name] certification, which is a testament to its quality and compliance with industry - recognized requirements. This means that you can be confident in the product's performance and safety.”（我们的产品符合 [标准名称] 标准。它还获得了 [认证名称] 认证，这证明了它的质量以及符合行业公认的要求。这意味着您可以对产品的性能和安全充满信心。）
三、确保理解和提供进一步帮助
确认客户理解
在回答完疑问后，要询问客户是否理解。例如：“I hope the above information clearly answers your questions about the product specifications. Please let me know if you need any further clarification or have additional questions.”（我希望上述信息能够清楚地回答您关于产品规格的问题。如果您需要进一步的解释或者有其他问题，请告诉我。）
也可以用更积极的方式邀请客户反馈，如：“If you have any doubts or suggestions after reading this reply, we would be more than happy to hear from you and provide more detailed explanations.”（如果您在阅读此回复后有任何疑问或建议，我们非常乐意听取您的意见并提供更详细的解释。）
提供额外帮助
除了解答当前的疑问，还可以主动提供一些可能对客户有用的信息。比如：“In addition to the product specifications you inquired about, I also thought you might be interested in knowing about our product's compatibility with other systems. Our [Product Name] is fully compatible with [List Compatible Systems], which can expand its application range and bring more convenience to your use.”（除了您询问的产品规格外，我还认为您可能有兴趣了解我们产品与其他系统的兼容性。我们的 [产品名称] 与 [列出兼容系统] 完全兼容，这可以扩大其应用范围并为您的使用带来更多便利。）
